Common questions
Purchase unavailable
Confirm that you are signed into the App Store, In-App Purchases are allowed on the device, and the device has a working network connection. Restart the Game and try again.
Restore purchases
Open Pause and choose Restore Purchases. Eligible non-consumable entitlements, such as permanent banner-ad removal, can be restored. Consumable boosters and previously consumed bundle contents are not restorable.
Ad not available
Ads depend on consent, network conditions, provider inventory, and remote availability. A rewarded option remains unavailable until an eligible ad has loaded.
Local progress
Progress is stored primarily on the device. Uninstalling the Game or clearing its data can permanently remove local progress. Another Planet currently does not provide cloud-save recovery.
Privacy choices
Where required, open Pause → Credits & Licenses → Privacy Choices. You may also read the Privacy Policy or email us with a request.
Report a problem
Include your device model, iOS version, Game version, what you expected, what happened, and the approximate time of the issue. Do not send passwords or payment-card information.
Contact
Developer: Cheng Li
Brand: Chili Pepper
Email: simplenamechili@gmail.com